Melinni "Mel" Taylor | Community Partner Work Incentives Counselor

Deaf Future Works Consulting

Tips

Always document whom you spoke with when you call Social Security and when you receive services in person at the local Social Security office.  Always ask them to make copies and date stamp or ask for receipt for your records.

 

Always have access to pay stubs or print them out to keep for your records.

 

If you encounter issues with the local field office refusing to honor your communication preferences (such as preference of having live interpreter rather than using UbiDuo or Video Remote Interpreting), try to ask for the office supervisor.  If that does not work, ask for the supervisor’s name and extension to call later. If that does not work, share this document with them (may be a good idea to print this out to bring with you)

https://secure.ssa.gov/poms.nsf/lnx/0200203012

 

If #3 Tip does not work, report the incident to the Center of Section 504 Compliance by emailing at Section.504.Public.Inquiry@ssa.gov, or calling at 844-881-9061.

Note: this office does not help resolve benefits issues, but rather deal with accessibility issues.

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